TICKETING INFORMATION FOR TOYOTA ELEPHANT PASSAGE
With the opening of the much anticipated Toyota Elephant Passage, record attendance is expected and free timed entry reservations are required to enter the exhibit. Making your reservation in advance online is highly recommended to ensure access. Entry times are scheduled every 15 minutes between the hours of 9:15 a.m. and 4 p.m. Reservations can be made separately from regular zoo admission ticket purchases. Once you enter Toyota Elephant Passage, you'll be able to explore as long as you like.
FREQUENTLY ASKED QUESTIONS
What is a timed entry reservation and why is Denver Zoo using this system?
Timed entry reservations offer visitors the ability to select specific times to enjoy Denver Zoo's newest exhibit, Toyota Elephant Passage. With a free timed entry reservation, a pre-established number of guests enter during each interval, allowing guests to enjoy shorter lines and a better viewing experience.
How much will my timed entry reservations cost?
Beginning June 1, admission to the exhibit will be FREE, but a timed entry reservation will be required. Reservations can be made separately from regular zoo admission ticket purchases.
How much is daily admission to the zoo?
|Grand Opening (June 1st – August 19th)
General Public – Exhibit is included in the price of admission
Members – Access to the exhibit will be included in your yearly membership benefits.
|2 and under
Do I need a timed entry reservation to enter the zoo?
You can enter the zoo at anytime and enjoy the park before or after your visit to Toyota Elephant Passage. Please arrive at Denver Zoo at least 1 hour before your reservation time slot to allow plenty of time for parking and access the exhibit. We estimate you will need at least 30 minutes to walk from the main gate to the Toyota Elephant Passage entry. Your entry reservation will be required at the Toyota Elephant Passage entrance.
Where do I get my timed entry reservation?
You may purchase tickets online or at the zoo. Purchasing tickets online in advance will expedite your visit once you are here. Same day tickets will only be available for purchase at the zoo.
I am coming to visit the zoo today but I don't see any timed entry reservations on the website?
Online timed entry reservations are available in advance only, for reservations the day of your visit please visit the box office.
I don't see any timed entry tickets online for tomorrow, does that mean they are all sold out?
Not necessarily. All timed entry tickets are removed from the website 24 hours before the start time. Tickets may still be available, please just check the zoo box office when you arrive for the first available time on your visit date.
What if I don't get a timed entry reservation online?
You may obtain timed entry reservations the day of your visit, based on availability, at the Denver Zoo Box Office. We make every effort to accommodate guests without timed entry reservations. However, guests may experience a longer wait in entering the attractions.
Where do I park?
We anticipate being very busy during the opening of Toyota Elephant Passage and are recommending you arrive at Denver Zoo 1 hour before your timed ticket entry in order to find parking and make your way to the entry of Toyota Elephant Passage. The exhibit entry is at least a 15min walk from the main gate of the zoo.
I am a Member. Do I need a timed entry reservation?
Members will need a timed entry reservation to enter Toyota Elephant Passage. However, you do not need a timed entry reservation to enter the zoo. Members are required to purchase general admission tickets for any guests accompanying them above and beyond their membership coverage and will need to obtain timed entry reservations for guest as well.
Where do I go to enter Toyota Elephant Passage?
Entry to the exhibit will be on the East side of Toyota Elephant Passage. You may access the east entrance area from either the west or east side of the zoo. However visitor entry into the exhibit will not be allowed from the west.
How long will it take me to get to the exhibit?
Please anticipate at least one hour to find parking, enter the zoo and make it to the timed ticket entry. We anticipate you will need 30 minutes from the time you enter the zoo to get to the site, add 30 minutes if you would like to see Tropical Discovery before heading to Toyota Elephant Passage.
What if I lose my timed entry reservations?
Please check in at any Box Office window to retrieve a new set of reservations.
What if I am late for my time slot?
Denver Zoo will make every effort to accommodate late arrivals, but, we recommend you plan to enter within the 15 minutes after your scheduled time to better enjoy your experience.
Do children need timed entry reservations?
Children ages 2 and under do require a timed entry reservation, Requiring a reservation allows Denver Zoo to maintain a capacity for the exhibit and accommodate for strollers.
My reservation is for 10 a.m. The next slot is at 11 a.m. Can I only stay for one hour?
The time on your reservation only dictates when you may enter Toyota Elephant Passage. Once you've entered the exhibit, you can stay until the exhibit closes. We use a timed entry reservation system to control the flow of visitors and to ensure that you have a pleasant visit.
What do I do if I don't receive an email attachment with a barcode?
You may resend your timed entry reservations from our online ticketing system by logging in and navigating to your account section. Once in your account information, navigate to the order history and re-send your reservations. We advise double checking your email address in your account setting before resending reservations. Also, be sure to check your spam or junk folder to see if was automatically sorted.
In addition, you may bring your order (confirmation) number to the ticket window along with a photo ID and have a new ticket issued.
Can I get into Toyota Elephant Passage with just my Membership Card?
Members can enter the zoo at anytime. However, timed entry reservations will be required to enter Toyota Elephant Passage. Timed entry reservations will be required to enter the exhibit from June 1 through August 19, free of charge. We recommend you obtain your timed entry reservations prior to your visit. Space is limited.