Guest Experience Volunteer

Would you like to help guests have fun, memorable experiences? This is the team for you! Our Guest Experience Volunteer Team volunteers aim to connect guests to animals and our mission to secure a better world for animals through human understanding

Adult Volunteer Programs

Volunteer Information

Denver Zoo commits to excellent guest experience throughout the year. Our highest need for volunteer support is on this team.

All new volunteers start off in the Ambassador category within this team. Most of these positions require additional job-specific training, which may be in addition to Zoo U orientation.

Ambassador Job Descriptions:

  • Information Cart Ambassador: This vital customer service position provides resources and information at key hubs. Using the Guest Information cart as a visual aid and a resource, volunteers provide directions, offer maps, provide directions, answer visitor questions, and help guests plan their day.
  • Lorikeet Adventure Ambassador: At Lorikeet Adventure, volunteers work alongside bird keepers to help guests appropriately interact with the lorikeets and enjoy their experience in the exhibit.
  • Activity Station Ambassador: Activity Station Assistants encourage guests to “Make a Memory” by participating in a themed activity.
  • School-aged Camp Assistant: Throughout the year, work with the Camp staff to help children engage in activities, prepare snacks and safely explore the zoo.
  • Bunk Program Assistant: Help our overnight program set-up in the evening and get the attendees ready for their evening activities.
  • Event Greeter: Welcome attendees to our events throughout the year, such as Do at the Zoo, Boo at the Zoo, Boo After Dark and Zoo Lights.
  • Stingray Cove™ Ambassador: New opportunity coming in 2020!

While all new volunteers start at the Ambassador category, there are opportunities to attend trainings that provide the skills and knowledge to take guest engagement to the next level.

Once completing all training requirements as an Ambassador, there is the opportunity to become a Docent in the next year. Docent training focuses on the skills needed for guest-facing interpretation and the techniques that facilitate learning at Denver Zoo.


Guest Experience volunteers are required to make a commitment of at least 50 hours annually.

*Please note: Applications to the Denver Zoo Volunteer Program exceed the number of available positions in each training class. The selection of new volunteers is based on matching applicants with current zoo needs.


For more information, contact Kelly Bockert at (720) 337-1546 or