Denver Zoo is incredibly grateful for your support. Here is a quick overview of the changes we’re making on campus—along with a few things we’ll be asking of our community in the coming months. Together, we can navigate the changes, both small and large, that help to keep each other safe and healthy.
As mandated by the City and County of Denver, all guests ages three (3) and over are required to wear a mask or face covering. All guests are required to maintain six feet of safety, respect the one-way traffic flow and stay on approved pathways. Please wash your hands often, avoid touching your face—and stay home if you feel sick. Face coverings or masks are to be worn at all times except when actively eating or drinking while stationary and physically distanced.
All tickets must be purchased online at DenverZoo.org, in advance of your visit. Tickets will not be available for purchase at Denver Zoo. Online tickets are required for all guests, including members (free) and children under two (free).
To support safe physical distancing, Denver Zoo will be limiting the number of visitors per day. Additionally, timed tickets with staggered 15-minute entry windows will limit the total number of guests entering the Zoo at any one time. Admission lines will also be marked for distancing.
To limit person-to-person contact, Denver Zoo will be restricting payments to cards only and will not be accepting cash. Guests paying with debit or credit cards will be asked to swipe their own cards.
Denver Zoo has created a one-way path around the entire campus that allows guests to view a majority of our animal habitats and gardens while maintaining appropriate physical distancing. A “short cut” highlighting a smaller section for shorter visits is also available.
High-touch surfaces, including restrooms, are being disinfected frequently on a set schedule. Some high-touch surfaces, like restaurant tables and chairs, are cleaned immediately after use.
Outdoor exhibits, like our NEW Stingray Cove Exhibit, and most indoor exhibits, are open for your enjoyment—while attractions and play areas, such as our Conservation Carousel and Explore the Shore Play Area, are closed for your safety. In addition, regularly scheduled Animal Demonstrations and Encounters have been modified to minimize contact and provide for physical distance.
We’ve discontinued scheduled animal demonstrations, but added several smaller encounters and keeper talks throughout the Zoo for you to enjoy.
In addition to complying with all government-mandated COVID-19 safety procedures with regard to the preparation and service of all food and beverage items, we have moved to a touchless and tamper-free dining experience with easy ordering at DenverZoo.org/eat. And, whether you’re enjoying a grab-and-go meal or your own picnic provisions, all dining will be outdoors.
Denver Zoo’s primary gift shop, Kibongi Market, will remain open with safety modifications—including one-way traffic flow, distanced displays and available hand sanitizer. Guests can also purchase anytime from our online gift shop and have purchases shipped.
Hand sanitizer and hand-washing stations have been placed throughout campus—including at restrooms, the entry and exit, the entry and exit doors of all buildings and all dining areas. Please use them.
In addition to online reservations, guests can rent wheelchairs and wagons at the Samburu Ice Cream Window on a first-come, first serve basis.
We’re trading paper maps for the interactive digital map on our FREE Denver Zoo mobile app—this helps reduce the transfer of germs and is better for the planet, too. Download our app prior to your visit, and use it to navigate and even get the inside scoop on your favorite animals!
All Denver Zoo employees will have their temperatures checked prior to starting work. They are also required to wear masks at work, maintain six feet of safety and follow strict safety and sanitation protocols in order to maintain the safety of everyone on campus—including our animals.