Privacy Policy

With whom we share your personal information

We do not share your personal information with any third parties.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

• Analyzing our Website traffic;
• Analyzing your interactions with advertisements;
• Identifying if you are signed in to the Website;
• Testing content on the Website;
• Storing information about your preferences;
• Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Your Rights

All visitors and users of this Website have the following rights with regard to their personal information:

1. The right to opt out of the use of your personal information for purposes of targeted advertising;
2. The right to say no to the sale of your personal information;
3. The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
4. The right to access the personal information that we have collected about you;
5. The right to request that we delete all or some of the information that we have collected on you;
6. The right to request that we amend any of the information that we have collected about you;
7. The right to equal service and price, even if you exercise your privacy rights;
8. The right to request your personal information in a portable and, to the extent feasible, readily usable format that allows you to transmit that information to another entity.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Denver Zoo Guest Care Center
guestcare@denverzoo.org

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Name;
• Postal / Shipping address;
• Email address.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

• The requester's valid government-issued ID.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 45 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). We have the ability to deny your request(s) if certain exceptions in the law apply. If we deny your request, we will provide you with reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second or subsequent request within a 12-month period.

Questions

If you have any questions about this Privacy Policy, please contact us at guestcare@denverzoo.org.