Rules & Regulations

To ensure a safe and enjoyable experience for all our Zoo Guests and animals, please respect the following rules.

All visitors voluntarily assume all risk and danger for personal injury or property damage incidental to visiting Denver Zoo.

COVID-19 Safety Rules

Denver Zoo is incredibly grateful for your support. Here is a quick overview of the changes we’re making on campus—along with a few things we’ll be asking of our community in the coming months. Together, we can navigate the changes, both small and large, that help to keep each other safe and healthy.

Guest Responsibilities:

As mandated by the City and County of Denver, all guests ages three (3) and over are required to wear a mask or face covering. All guests are required to maintain six feet of safety, respect the one-way traffic flow and stay on approved pathways. Please wash your hands often, avoid touching your face—and stay home if you feel sick.

Touchless Ticketing:

All tickets must be purchased online at DenverZoo.org, in advance of your visit. Tickets will not be available for purchase at Denver Zoo. Online tickets are required for all guests, including members (free) and children under two (free).

Limited + Timed Admissions:

To support safe physical distancing, Denver Zoo will be limiting the number of visitors per day. Additionally, timed tickets with staggered 15-minute entry windows will limit the total number of guests entering the Zoo at any one time. Admission lines will also be marked for distancing.

Cashless Campus:

To limit person-to-person contact, Denver Zoo will be restricting payments to cards only and will not be accepting cash. Guests paying with debit or credit cards will be asked to swipe their own cards.

One-Way Campus:

Denver Zoo has created a one-way path around the entire campus that allows guests to view a majority of our animal habitats and gardens while maintaining appropriate physical distancing. A “short cut” highlighting a smaller section for shorter visits is also available.

Sanitation Protocols:

High-touch surfaces, including restrooms, are being disinfected frequently on a set schedule. Some high-touch surfaces, like restaurant tables and chairs, are cleaned immediately after use.

Building Safety:

Outdoor Experiences:

Outdoor exhibits, including our NEW Stingray Cove™ Experience, are open for your enjoyment—while attractions and play areas, such as our Conservation Carousel and Explore the Shore Play Area, are closed for your safety. In addition, regularly scheduled Animal Demonstrations and Encounters have been modified to minimize contact and provide for physical distance.

Indoor Experiences:

For your safety and that of our employees, volunteers and animals, all indoor exhibits and experiences—such as Tropical Discovery, Lorikeet Discovery and Pahali Ya Simba—are closed.

Animal Experiences:

We’ve discontinued scheduled animal demonstrations, but added several smaller encounters and keeper talks throughout the Zoo for you to enjoy.

Food + Beverage:

In addition to complying with all government-mandated COVID-19 safety procedures with regard to the preparation and service of all food and beverage items, we have moved to a touchless and tamper-free dining experience with easy ordering at DenverZoo.org/eat. And, whether you’re enjoying a grab-and-go meal or your own picnic provisions, all dining will be outdoors.

Gift Shop:

Denver Zoo’s primary gift shop, Kibongi Market, will remain open with safety modifications—including one-way traffic flow, distanced displays and available hand sanitizer. Guests can also purchase anytime from our online gift shop and have purchases shipped.

Hand-Washing Stations:

Hand sanitizer and hand-washing stations have been placed throughout campus—including at restrooms, the entry and exit, the entry and exit doors of all buildings and all dining areas. Please use them.

Rental Updates:

If someone in your party needs a wheelchair, you may reserve one when purchasing tickets online. They are sanitized after each use. Please bring your own stroller or wagon.

Apps, Not Maps:

We’re trading paper maps for the interactive digital map on our FREE Denver Zoo mobile app—this helps reduce the transfer of germs and is better for the planet, too. Download our app prior to your visit, and use it to navigate and even get the inside scoop on your favorite animals!

Staff Responsibilities:

All Denver Zoo employees will have their temperatures checked prior to starting work. They are also required to wear masks at work, maintain six feet of safety and follow strict safety and sanitation protocols in order to maintain the safety of everyone on campus—including our animals.

All guests who purchase tickets to Denver Zoo acknowledge they understand the nature of the activity and hazards associated with the activity and that if they believe conditions are unsafe for themselves or their child, they will immediately discontinue participation. They fully understand that this activity involves risks of bodily injury which may be caused by my own actions or inactions, or the actions of others. They fully accept and assume all such risks and all responsibility of losses, including all risks related to exposure to COVID-19.

General Rules

  • We reserve the right not to allow any bag, parcel or other item to be brought into Denver Zoo, and to deal with any unattended object in such way as we consider appropriate.
  • Show common courtesy to fellow Guests by not using profanity or engaging in unsafe, illegal, disruptive or offensive behavior.
  • Obey all posted signs. Denver Zoo requires all guests to remain on designated pathways at all times. Climbing or crossing barriers or entering restricted areas is prohibited. Violators will be issued a criminal citation and are subject to a maximum possible penalty of up to 300 days in jail and a $999 fine pursuant to D.R.M.C. §38-115.
  • Feeding, chasing and teasing the animals is strictly prohibited. Do not tap on glass or shout at animals, including those that are free roaming.
  • Proper attire, including shoes and shirts, must be worn at all times. We reserve the right to deny admission to or remove any person wearing attire that we consider inappropriate or attire that could detract from the experience of other Guests.
  • Supervise your children at all times. Guests under age 16 must be accompanied by a Guest age 16 or older at all times.
  • Access to rides and attractions depends upon the safety rules for each ride and attraction (see rules posted at rides for details).

Prohibited Items

  • Alcoholic beverages, marijuana or any illegal substance.
    Recreational devices such as drones, remote control toys, skateboards, scooters, inline skates, shoes with built-in wheels.
  • Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied. Training wheels or similar modifications are not permitted. Devices must be manually or electrically powered and operated at a walking pace. Devices should be single rider and not exceed 36" (92cm) in width and 52" (132cm) in length.
  • Except as permitted by state or city law, the Denver Zoo prohibits any person from using, possessing, carrying, displaying or distributing any real or simulated weapon on or within the Denver Zoo campus, including but not limited to firearms, certain knives (see D.R.M.C. §38-117 and 38-119), explosives or incendiary devices, toy blasters, squirt guns, plastic knives or swords. The Denver Zoo campus includes Denver Zoo parking facilities and structures.
  • Glass containers (excluding small containers such as baby food jars).
    Pets or other animals, except approved service animals. Service animals are defined as dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities. Service animals should remain on a leash or in a harness and under the control of the owner at all times. Due to animal welfare concerns, service animals may not be permitted in certain areas of the Zoo.
  • Balloons and plastic straws are not permitted in the Zoo for the safety of our animals.
  • Other items that we determine may be harmful or disruptive.

Prohibited Activities

  • The sale of goods or services or the display of goods or services for sale.
    The distribution of printed or recorded materials of any kind.
  • Unauthorized events, demonstrations or speeches, or the usage of any flag, banner or sign for commercial purposes, or to incite a crowd.
  • Photography, videotaping or recording of any kind for commercial purposes.
  • Engaging in any unsafe act or other act that may impede the operation of the Zoo or any associated facility.

Denver Zoological Foundation Rights

  • Denver Zoological Foundation may photograph, film, videotape, record or otherwise reproduce the image and/or voice of any person who enters Denver Zoo and use the same for any purpose without payment to any person.
  • Denver Zoological Foundation reserves the right to deny admission, or to require a person already admitted to leave the Zoo, without refund, liability or compensation if we consider that the circumstances so require.

Denver Zoological Foundation may from time to time, without prior notice and without refund, liability or compensation, change the operating hours of Denver Zoo or any exhibit, close the Zoo or any part of it temporarily, restrict the number of persons having access to the Zoo, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances so require.