Frequently Asked Questions

We’re happy to have you visit Denver Zoo and we want you to enjoy your visit. Our goal is to connect people with animals and create defining moments that inspire everyone to respect, value and care for the natural world. The comfort and safety of our visitors and animal residents is our top priority.

What safety measures are in place to protect me during my visit?

Your safety, as well as the safety of our employees, volunteers and animals, is absolutely paramount. With this in mind, we have made widespread operational changes throughout our 80-acre campus. A quick overview is below—for more information on our safety measures, visit DenverZoo.org/visit.

  • Six feet of safety for everyone on campus
  • Touchless ticketing at DenverZoo.org/tickets
  • Limited admissions with timed entry
  • New sanitation protocols throughout campus

Do I have to wear a mask?

Please bring masks to Denver Zoo. Masks are REQUIRED indoors at Denver Zoo for guests 2+. Masks are strongly encouraged for all unvaccinated and immunocompromised guests ages 2 and over outdoors as well.

How are you protecting the animals?

All employees are required to wear masks and observe six feet of safety with animals. Additional guidelines are also in place for other potentially sensitive species—such a primates, felines and otters.

What is your sanitation and disinfection processes?

High-touch surfaces, including restrooms, are being disinfected frequently. Some high-touch surfaces, like restaurant tables and chairs, are cleaned immediately after use.

Are the restrooms safe/sanitized?

When the zoo is open to the public, public restrooms are closed and cleaned and disinfected frequently. The area is thoroughly cleaned with disinfectant cleaner; high touchpoints are additionally disinfected with an electrostatic sprayer. Public restrooms are also thoroughly disinfected each evening.

Where can we stop to take a break/rest?

There are benches along the pathway for guests to rest. Benches are  disinfected frequently.

Where can I buy food? What safety precautions are being taken?

All food and beverage items are prepared in compliance with all Government mandated COVID-19 safety procedures. Made-to-order and Grab-and-go food and beverage options are available throughout campus with easy online ordering at DenverZoo.org/eat.

The following restaurants are open:

  • Kibongi Coffee
  • Samburu Ice Cream
  • Brown Bear
  • Kamala Café
  • Lighthouse Pizza

Can I bring food into Denver Zoo?

Yes! You are welcome to bring your own food into Denver Zoo and enjoy a picnic at one of the locations mentioned above. Please do not break or rest in the flow of traffic.

Where can I buy Denver Zoo souvenirs?

Denver Zoo’s has multiple gift outlets open onsite including Kibongi Market and Safari Outfitters. Guests can also purchase anytime from our online gift shop and have purchases shipped.

How much does it cost to visit Denver Zoo?

Adults (Ages 12–64): $20
Seniors (Ages 65+): $17
Children (Ages 3–11): $14
Children 2 and Under: FREE

How old do guests have to be to visit Denver Zoo by themselves?

Children under the age of 16 must be accompanied by a person 16 years or older.

Can I bring a guest when using my membership?

It depends on the type of membership you purchased. Visit our membership page to learn about your benefits.

Where are your restrooms located?

We have restrooms at the Main Gate, Gates Center, Primate Panorama, Tropical Discovery, Giraffes, and near the McGrath Family Amphitheater near Kamala Café. See our map for locations. Full-service restroom facilities that accommodate the physically challenged are available in Tropical Discovery, Primate Panorama, Gates Center and near the Kamala Cafe. Baby changing stations are available at all locations. View our digital map or download our app to find restroom locations.

Do you have any family restrooms or a private place for nursing?

Yes, family restrooms are available at the Main Entrance, Primate Panorama and near the Kamala Café in Toyota Elephant Passage and are available for nursing in private. View our digital map or download our app to find restroom locations.

Can I smoke anywhere in the zoo?

Smoking is not allowed inside of Denver Zoo. Guests may exit at the Main Entrance, smoke in the designated smoking area outside of the zoo and re-enter the zoo when you are finished.

How much is Denver Zoo parking—and where is it?

You may park in any of the parking lots adjacent to the zoo or in the zoo’s four-level parking garage. All of the parking is free. Access to these parking lots is along 23rd Avenue between York Street and Colorado Boulevard near the zoo’s main entrance.

Denver Zoo encourages carpooling, using public transportation, bike riding and walking.

What days are free at Denver Zoo?

Select "Share the Love" days are free at Denver Zoo. Click here for list of upcoming free days at Denver Zoo.

Can you rent wheelchairs, motorized wheelchairs, and wagons?

Yes. We strongly encourage you to reserve your wheelchair and/or wagon in advance of your visit.  Click here to make your selection and we'll have it ready for you when you arrive.  Rentals can be picked up from Safari Outfitters just inside the main entrance.

Do you allow skateboards?

No, for the safety of our guests, self-propelled or motorized riding conveyances such as skateboards, skates, “Heely” brand shoes or similar (wheels must be removed), roller blades, scooters, cycles, big wheels, electric powered toys/riding toys, etc are not allowed.

Do you allow pets?

No, for safety of our guests and animals, pets of any kind are not allowed on Denver Zoo campus. Service animals are allowed with some restrictions.

What is a Service Animal?

  • Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability.

Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA and permitted at Denver Zoo?

  • No.  These terms are used to describe animals that provide comfort just by being with a person.  Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA and are not permitted at Denver Zoo.

Please check in with security upon entry if you plan on bringing a service animal into the zoo.

Are there other items that are not allowed in the zoo?

Yes, for the safety of our animals Denver Zoo reserves the right to refuse any items that animal staff advises may cause distress to the animal collection.

Click here for more information on what is not permitted at Denver Zoo

Can we feed the animals?

Feeding, chasing and teasing the animals is strictly prohibited. This includes the free roaming animals that call Denver Zoo home. Observe these animals from a distance and do not approach, chase or feed them. Please do not tap on glass or shout at animals. Violation of this rule is subject to removal from the zoo grounds and/or prosecution.

Guests who are interested in feeding an animal should visit Lorikeet Adventure or Stingray Cove where they can purchase and feed these beautiful species with specially created foods designed for their dietary needs. Open seasonally and weather dependent.

Where would I find an item I lost at the zoo?

Please ask a concierge on your way out to see if your item has been found or file a claim to report the lost item.

Where can I find first aid?

We take care of "owies," and, if needed, paramedic service is available. Please ask any security officer or employee to assist you.

What is the best way to dress for a day at the Denver Zoo? Is there any clothing that isn't permissible?

Denver Zoo is a casual, family-oriented organization. Footwear is required at all times. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the zoo. In Colorado, it is often a good idea to bring an extra layer just in case. Ensuring that the zoo is family friendly is an important part of the zoo experience. In that spirit, we ask you to use discretion and common sense.

Will Denver Zoo take my animal?

No, Denver Zoo does not generally accept animal donations from private individuals. Many animals in our collection are carefully managed by a Species Survival Plan (SSP) and we coordinate managing these populations by working with other zoos and accredited organizations. This helps us make sure that we have a healthy animal population and know as much as possible about each animal before they arrive.

If you have an animal you want to find a new home for, please contact our Call Center at 720-337-1400 for information about specific animal rescue organizations.

How long does it take to visit Denver Zoo?

Many visitors to Denver Zoo spend an average of 1-3 hours at the zoo, but how long you stay is really up to you! We offer food, restaurants and activities that can offer an entire days worth of fun and memories for you and your family.

Please keep in mind, Denver Zoo will close 1 hour and 45 minutes after the last ticket entry time. Timed tickets are required for entry.

What is the best time of day to visit Denver Zoo?

We generally recommend guests arrive early in the day, ideally when gates open for the day, or in the early afternoon, as mid-morning to noon is often the busiest part of the day.

Please be aware that animals may choose to stay in the shade or behind the scenes when the temperatures rise.

Are weapons permitted on Denver Zoo grounds?

Please view Denver Zoo's Weapons Policy.

Can I get in for free with MY Denver Card?

Your MY Denver Card is good in January and February. It can be used for up to 5 free visits with a paid adult per family or 16+ can attend without paying adult. It does however exclude special events, zoo lights, field trips and classes.